This course is designed to help minimize the chance of having a claim or lawsuit filed against you by following some simple Risk Management steps and by becoming educated in the areas which cause the greatest incidence of claims. The suggestions, education, and advice presented can limit your liability and assist you with the handling of a claim if you are faced with one. The major categories of Risk Management covered in this course include the following:

• Understanding and Preparing the Purchase Agreement
• Agency Disclosure – Conflicts of Interest
• Fiduciary Relationships and Duties
• Trust Fund Handling
• Advertising
• TDS and Other Disclosures
• Loans/Predatory Lending
• Contract Law – Formation, Termination, and Performance
• Referrals to Inspectors and Other Service Providers
• Referral Fees and Rebates – RESPA

• Courts, Mediation and Arbitration
• Fraud and Negligent Misrepresentation
• Breach of Contract
• Breach of Fiduciary Duty

• Broker Responsibility - Vicarious Liability
• Broker Supervision and Education of Licensees
• Document Storage and Retention
• Importance of Maintaining a Transaction Log
• Education and Training
• Transaction Management Software
• Errors and Omissions Insurance

• Legal Responsibility/Process
• Consumer Expectations
• Mediation and Arbitration
• Types of Claims
• Responding to Claims
• Responding to Lawsuits